My first thought was holy shit. That thought lasted 10 seconds and then I immediately got on the internet and phone. Thankfully on the day they called me I had a light load with other clients and could just get right to planning. This happened to be in July, which was my craziest, most stressful month of business. I was insanely busy and constantly putting out fires for clients. I am by no means complaining, just explaining how crazy busy it was.
First I started working with the hotel to see what was available. We went back and forth for a few hours. Since this was a big conference they were at, space and availability was limited everywhere in downtown Atlanta. I found out the food alone would be way past our budget. So I started calling various venues around Atlanta. My client decided he wanted to have a DJ. So I immediately started to call to see who was available the next day for a Friday night gig. Right when I was about to sign the contract my client decided they no longer wanted a DJ, but that DJ was amazing and put me into contact with a girl who was an event planner (I think) and who then put me in contact with various venues. After 5 million calls back and forth to various people and seeing if they could work with our budget. I FINALLY found someone that would work with us at like 6pm the night before the event. The event was at a popular game place, we ordered food for all the guests to enjoy, there was music there, it was a semi private room and everyone had fun!
When everything is all said and done, it's a great feeling to just be able to know you accomplished something great for your clients that they enjoyed. It was literally an insane day. My client probably didn't realize the complete spectrum of insanity I was going through, but that is nothing for them to worry about and that is part of owning a concierge company. You go through great lengths for your clients. This is just a little bit of how behind the scenes things can go crazy when you least expect it.
These are just a few things concierges go through. This is what I do, and beyond, for clients. I love my clients and am SO thankful for them and love the relationships I can build with them.
Lesson: you never know who will help you and be full of connections when you least expect it. For that DJ Simon Rimmer in Atlanta I am extremely grateful for you, even though you probably will never see this. If anyone is ever in Atlanta and needs a DJ use him.